Returns & Refund Policy

Returns & Refund Policy

Last Updated: June 2026

At Bluetech Computer, customer satisfaction is our priority. We strive to provide quality products and services and comply with the Consumer Protection Act (CPA) of South Africa.

1. Returns Eligibility

Customers may return eligible products within 7 days of receiving their order, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging with all accessories, manuals, and documentation.
  • Proof of purchase is provided.

Products that have been damaged due to misuse, neglect, unauthorized repairs, or improper installation may not qualify for return or refund.

2. Defective or Faulty Products

If a product is found to be defective, faulty, or not functioning as intended upon receipt, please contact us immediately.

We may:

  • Repair the product;
  • Replace the product with the same or equivalent item; or
  • Provide a refund where applicable and in accordance with the CPA.

All defective products may be subject to inspection and testing before a replacement or refund is approved.

3. Non-Returnable Items

The following items are generally not eligible for return unless defective:

  • Software licenses and digital products.
  • Special-order or custom-configured products.
  • Consumable items that have been opened or used.
  • Products damaged due to customer misuse or negligence.

4. Change of Mind Returns

Where permitted by law, returns due to a change of mind may be accepted at our discretion.

In such cases:

  • The customer may be responsible for return shipping costs.
  • A reasonable handling or restocking fee may apply.
  • The product must be unopened, unused, and in resalable condition.

5. Refund Process

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for refunds to reflect, depending on your bank or payment provider.

6. Shipping Costs

  • Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
  • Customers are responsible for return shipping costs unless otherwise agreed.

7. Warranty Claims

Products sold by Bluetech Computer may be covered by manufacturer warranties.

Warranty periods and conditions vary by product and manufacturer. Please contact us with your proof of purchase for assistance with warranty claims.

8. How to Request a Return

To initiate a return, refund, or warranty claim, please contact us:

Bluetech Computer

📍 79 Barnard Street, Oakdale, Bellville, Cape Town, 7530

📞 Tel: 021 945 2361

📱 WhatsApp: 074 051 6092

✉️ Email: info@bluetechcomputer.co.za

Please include your order number, proof of purchase, and a description of the issue when contacting us.

9. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under the Consumer Protection Act (CPA) of South Africa. Where there is any conflict between this policy and applicable law, the law shall prevail.